Etiquettes and Policies
1. Be Timely
Arrive at least 10 minutes before class to prepare and settle. Leaving class early is strongly discouraged. New students please arrive 15 minutes before class for studio tour and registration
confirmation. Late entry is not permitted. Bring a Yoga Mat and water bottle with you. Some classes require knee pads too. We do sell them at the studio.
Class Registration & Attendance:
Pre-registration is required for any & all classes you wish to attend. Clients who pre-register are given first priority on attendance; many of our classes have limited space and we will rarely have space for walk-in clients. Classes are available for registration one month in advance of
the class day & time. Please note: classes with three (3) or less clients signed up 24 hours prior to class time are subject to cancellation at management’s discretion. Please register in advance to assist us with managing our convenient schedule and small class sizes! Attendance in our introductory classes are strictly monitored for safety & liability reasons. First-time Aerial students and yoga MUST first attend the corresponding introduction/foundation class or new client series. As a new student you will not be admitted to any other aerial class until this is completed.
All sales are final. In the event a class is missed due to illness, injury or other emergency – please contact management directly at firstname.lastname@example.org to discuss rescheduling your class. Expiration date extensions will not be granted, unless due to extreme emergency – expiration date forgiveness may be granted on a case-by-case basis. It is the student’s responsibility to be aware of the expiration date of classes & class packages as some special offers may have a shorter expiration date than normal class packages.
Late Cancel/No-Show Policy:
Using the Waitlist Option:
Privacy & Class Conduct:
Private Party Bookings & Deposits:
In order to reserve your preferred date and time for a private party, we require a non-refundable deposit. The deposit will be applied towards the reserving the desired date/day/ and time of your choice. Any other outstanding balances must be paid the day of your private event upon arrival at the studio. Please visit our PARTY BOOKING page for more details.
PLEASE NOTE: party deposits are non-refundable. We will always attempt to accommodate rescheduling the time of your party within the same day, depending on availability, with no penalty. Due to the popularity of our private parties, a $25 rescheduling fee will be required to move your event to a different date. Any private party cancellations will lose the deposit.
Exceptions to this policy may be made due to extenuating circumstances at the sole discretion of the studio management.
COVID– Bring your vaccination card with you or wear a mask for our In-Studio classes.
Inclement Weather Policy:
At any time, the studio may chose to cancel classes in the case of inclement weather/dangerous travel conditions. Should the weather forecast be calling for potentially hazardous conditions, the studio will send out an e-mail and post on social media sites as early as possible to alert
students to the possibility of a cancellation. Once alerted, we will endeavor to make the call and communicate cancellations a minimum of 2 hours before the posted start time of the class. The primary method of communication with clients is by email – it is the responsibility of the client to ensure a valid email is on their account and they have “opted-in” for studio & class notifications. Clients can also monitor our social media pages for up-to-date notifications: Facebook Instagram